Cancellation Policy

Here you will find information about our cancellation conditions and the European travel insurance ERV.

We definitely recommend taking out travel insurance. This already protects you against COVID symptoms.

Cancellation policy

In times like these, many things are uncertain. But we want you to feel safe.

Therefore, we have improved our cancellation conditions for your vacation.

Until 15 days before arrival you can cancel for FREE

From 14 days before arrival the cancellation fee is 100%, or you benefit from our

CANCELLATION FREE OF CHARGE until DAY of ARRIVAL

if a travel warning or lockdown for Tyrol is in effect
if a government quarantine order applies to you as a return traveler
and if you also book the ERV european travel insurance (also possible at a later date) (costs approx. 5% of the travel price), this will cover your cancellation costs not only for the usual reasons such as illness/accident but also Corona-related reasons:
because you fall ill with COVID-19 symptoms (cough, sore throat, cold, loss of taste ...) in connection with increased temperature
Because you have an elevated temperature (above 37 degrees), even if a subsequent test result is negative.
You have tested positive for COVID-19 without showing any symptoms.
A close relative (*) or a person living in the same household has COVID-19 and you need to be there urgently.
A close relative (*) living in the same household becomes ill with COVID-19 and you need to be quarantined.
because you are unable to travel during your stay as a result of your illness and have to extend your stay. Here cover exists within the framework of the involuntary extension of holiday