Cancellation Policy

Here you will find information about our cancellation conditions and the European travel insurance ERV.

We definitely recommend taking out travel insurance. This already protects you against COVID symptoms.

Cancellation policy

In times like these, many things are uncertain. But we want you to feel safe.
Therefore, we have improved our cancellation conditions for your vacation.

Summer 2021 + Winter 2021/22:

Until 15 days before arrival you can cancel for FREE.

From 14 days before arrival the cancellation fee is 100%.

From Summer 2022:

Until 31 days before arrival you can cancel for FREE.

From 30 days before arrival the cancellation fee is 100%.

Benefit from our

MONEY-BACK - GUARANTEE

CANCELLATION FREE OF CHARGE until DAY of ARRIVAL

•  if a travel warning or lockdown for Tyrol is in effect 

• if a government quarantine order applies to you as a return traveler 

• and if you also book the ERV european travel insurance (also possible at a later date) (costs approx. 5% of the travel price), this will cover your cancellation costs not only for the usual reasons such as illness/accident but also Corona-related reasons:

• because you fall ill with COVID-19 symptoms (cough, sore throat, cold, loss of taste ...) in connection with increased temperature

• Because you have an elevated temperature (above 37 degrees), even if a subsequent test result is negative.

• You have tested positive for COVID-19 without showing any symptoms.

• A close relative (*) or a person living in the same household has COVID-19 and you need to be there urgently.

• A close relative (*) living in the same household becomes ill with COVID-19 and you need to be quarantined.

• because you are unable to travel during your stay as a result of your illness and have to extend your stay. Here cover exists within the framework of the involuntary extension of holiday

Group bookings from 4 or more units: please ask for special conditions

Place of jurisdiction Kitzbühel

Travel insurance

You can conveniently book a travel cancellation insurance of "European Travel Insurance" with your booking.

We have summarized all information for you here.

If you have already booked in our hotel: